A question before you start?

Our support team answers questions about account creation, checks, general operation and requests relating to your account.

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Email address

contact@altrivest.fr

Support hours

Monday to Friday, 9:00 to 17:30

Submitting the form does not require any payment. Trading involves a risk of capital loss.

Reply usually within one business day

Monday to Friday, 9:00 to 17:30

Department: Customer support and compliance

Gather the relevant information: nature of the request, date, messages concerned.
For your security, never share your login credentials, one-time codes or banking information by email.
Any payment request announced via an unverified message should be reported: see our fraud alert.

For a complaint, follow the procedure described on the Complaints page; for a withdrawal question, see the withdrawal policy.

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Our framework for controls and transparency.

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