Why identity verification may be requested

Know-your-customer procedures and controls against illicit use help protect users, the service and sensitive transactions.

Licences and regulation Account security

Know your customer

What verification covers

When does verification take place?

When the account is created, before a deposit or withdrawal, in the event of unusual activity or when information needs to be updated.

What information is reviewed?

Depending on the situation: contact details, proof of identity, proof of address or information relating to the transaction. Only the necessary data is requested.

Who carries out the check?

Authorised teams or specialised providers acting with confidentiality safeguards. See the privacy policy for more details.

A verified channel, never a form

Confirm who handles your documents and how they are protected before sending them. Never send identity documents through this site's contact form or by unsecured email.

Identity verification protects the service and transactions; it does not guarantee any financial result and does not replace your own assessment of the risks.

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Questions before you start?

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